Best Practices

Sponsored by Intralinks, Inc.

"Controlling access to digital assets has always been an issue for some organizations, but an increasing amount of regulation and controls have now made this a problem for a much wider range of companies."

The proliferation of mobile devices in the workplace, and the availability of cloud services designed for consumers, can lead to improper sharing of corporate data.  Information that leaves your firewalls without adequate protection, can end up in the wrong hands. Ovum takes a look at the challenges of info security and explores how a new generation of Information Rights Management (IRM) technology directly addresses the most critical concerns. For more information after you download this special white paper, visit

Sponsored by Smartling

Localization is a process, not a project, and brands that leave international customers with an abbreviated experience are only limiting their own business potential. The first cohort of customers in any new market will inevitably have questions about order fulfillment, product functionality, and everything in between. But while companies can’t necessarily avoid these growing pains, they can choose how to respond to them. Proactively translating support content offers several advantages. Most importantly, it addresses the reality that most global consumers expect brands to offer self-service customer support portals.  Download this informative paper to learn more.